Privacy notice

ProjectX operates ProjectX and is the controller of the personal data described here. Where you use ProjectX to process personal data of your own — your employees, customers or the people your cameras record — you are the controller of that data and ProjectX is your processor, governed by the data processing addendum.

A contact address for privacy questions is on the contact page.

Account data: the company name, the sign-in address, the first administrator’s email and billing country you give at sign-up, and the users and roles you add afterwards.

Usage and billing data: which resources you run, for how long, and the charges that follow, so we can invoice you and show you your own costs.

Operational data: logs, audit events and support correspondence, kept to run the service securely and to answer the question of who did what.

To provide the service you asked for, to bill you for it, to keep it secure, and to meet legal obligations such as tax record-keeping. We do not sell personal data, and we do not use your content to train models for anyone else.

Your data is placed in the region you choose at sign-up, and strict residency keeps it there — including from our own staff. Operational metadata needed to run the control plane is processed where the platform is operated, named in the data processing addendum.

You may ask for access to, correction of, or erasure of your personal data, and you may export it. An account owner can export and close the account from the console. Requests about data you process as a controller are yours to answer; we help you meet them under the addendum.

Account and billing records are kept for as long as the account is open and then for the period tax and accounting law requires. Audit events are kept for the retention you configure. Backups age out on their own schedule.